Microsoft Outlook
Express and Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Click the Mail tab
4.) Double-click on the PLMW account
5.) Verify that the email address is entered in all lowercase letters
(General Tab)
6.) Click the Servers tab.
7.) Verify that "Server Requires Authentication" is checked
8.) Click the Settings button and verify that "Login using same
settings as my incoming mail server" is selected
9.) Click 'Apply' (if available), then 'OK', and then 'Close'.
Microsoft
Outlook 2002 (XP) and 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts
4.) Click Next
5.) Double-click on the PLMW account
6.) Click on More Settings and then click the Outgoing Server tab.
7.) Verify that "SMTP server requires authentication" is checked and
"Use same settings as my incoming mail server is selected"
8.) Click 'OK', then 'Next', and then 'Finish'
9.) Click send / receive to check for errors
Mozilla
Thunderbird
1.) Click Tools
2.) Click Account Settings
3.) Click Outgoing Server from the left
4.) Select the PLMW outgoing server
5.) Click the Edit button
6.) Verify that Use Name and Password is checked
7.) Verify the username is entered correctly
Apple Mail
1.) Click Mail
2.) Click Preferences
3.) Click the PLMW account
4.) Click the Account Information button
5.) Click the Server Settings button
6.) Verify that Authentication is set to Password
7.) Verify that username and password are entered correctly
Microsoft
Entourage
1.) Click Tools
2.) Click Accounts
3.) Click Mail
4.) Double-click on the PLMW account
5.) Click Account Settings
6.) Click the Advanced Sending Options button
7.) Verify that "SMTP server requires authentication" is checked and
"Use same settings as receiving mail server" is selected
8.) Close the window by clicking the box in upper-left corner
Qualcomm Eudora
1.) Click the Eudora menu
2.) Click Preferences
3.) Click the Checking Mail icon
4.) Verify that 'Authentication' is set to Passwords
5.) Click the Sending Mail icon
6.) Verify that Allow Authorization is checked